Curl Curl Plumbing FAQ’s

Q: What is a residential stormwater system, and how does it work?

A residential stormwater system is a network of pipes and drainage structures that collects and manages rainwater from around your home. This includes gutters, downpipes, and underground pipes that lead to drainage pits or the street. The system is designed to prevent water from pooling around your home and causing damage.

Q: What are the signs that my stormwater system is not working properly?

There are a few signs that your stormwater system may not be working properly. These include water pooling around your home, erosion or settling of the ground, and a foul odour coming from your drains. You may also notice that your gutters or downpipes are overflowing during heavy rain.

Q: What are some common problems with stormwater systems?

Some common problems with stormwater systems include blockages in the pipes, inadequate drainage capacity, and improper installation or maintenance. These problems can lead to flooding, erosion, and water pollution if not addressed.

Q: How can I prevent problems with my stormwater system?

Regular maintenance is key to preventing problems with your stormwater system. This includes cleaning your gutters and downpipes regularly to prevent blockages, checking your drainage pits for debris, and avoiding the use of harsh chemicals on your lawn. You should also have your system inspected by a professional plumber at least once a year to ensure that everything is working properly.

Q: What should I do if I suspect a problem with my stormwater system?

If you suspect a problem with your stormwater system, check the drainage pits on your property to see if any of them may be blocked with debris. Also, check and remove any leaf matter from the gutters. Maintain your lawn to ensure that debris doesn’t accumulate and create issues with your drains. If you notice that more rainwater is flowing out of the gutters than down them, or that water is pooling around your home, it may be time to call a professional plumber to thoroughly inspect your stormwater system.

Q: How often should I have my stormwater system inspected?

It’s a good idea to have your stormwater system inspected at least once a year to ensure that everything is working properly. However, if you notice any signs of a problem, such as pooling water or a foul odour, you should have it inspected right away.

Q: What should I do if my yard pools or floods during heavy rain?

Check and clean gutters and downspouts to ensure proper water flow away from the foundation. Consider installing additional stormwater drains or French drains to redirect water and grade your yard to promote proper water flow.

Q: How do I protect my basement or crawl space from stormwater?

Inspect and seal any cracks or gaps in your foundation. Ensure gutters and downspouts are directing water away from the foundation. Consider installing a sump pump or a French drain system for added protection.

Q: Can I install a stormwater system myself, or should I hire a professional plumber?

While some homeowners may feel comfortable installing a simple stormwater system themselves, it’s generally recommended to hire a professional plumber. They have the knowledge and experience to design and install a system that will work properly and meet local regulations. Plus, they can provide ongoing maintenance and repair services to keep your system working at its best.

Q: What is a residential sewer system, and how does it work?

A residential sewer system is a network of pipes and structures that collect and transport wastewater from your home to a treatment plant or septic tank. This includes pipes from sinks, toilets, and showers that lead to a main sewer line. The system works by using gravity to move wastewater through the pipes and out of your home.

Q: What should I do if I have a sewer backup?

If you have a sewer backup, stop using all water sources in your home immediately to prevent further backup. Then, call in a professional plumber to diagnose and fix the problem. Sewer backups can pose serious health risks and require immediate attention.

Q: What are the signs that my sewer system is not working properly?

There are a few signs that your sewer system may not be working properly. These include slow drains, gurgling noises coming from your pipes, foul odours, and sewage backups. You may also notice wet spots in your yard or basement, indicating a leak in the sewer line.

Q: What are some common problems with sewer systems?

Some common problems with sewer systems include blockages in the pipes, tree roots invading the sewer line, corrosion of the pipes, and improper installation or maintenance. These problems can lead to sewage backups, health hazards, and costly repairs if not addressed.

Q: How can I prevent problems with my sewer system?

Regular maintenance is key to preventing problems with your residential sewer system. This includes avoiding flushing inappropriate items down the toilet, such as wipes, feminine hygiene products, and grease. It also includes having your system inspected and cleaned by a professional plumber at least once a year to ensure that everything is working properly.

Q: What should I do if I suspect a problem with my sewer system?

If you suspect a problem with your sewer system, the first thing you should do is call a professional plumber to have it inspected. They can identify any problems and recommend the best course of action to get your system working properly again.

Q: Can I repair a residential sewer system myself, or should I hire a professional plumber?

Sewer system repairs should always be handled by a professional plumber. Sewer systems are complex and dangerous, and improper repairs can lead to health hazards, damage to your home, and costly repairs. A professional plumber has the knowledge and experience to repair your system safely and effectively.

Q: How can I prevent sewer line backups during heavy rain?

Install a backwater valve in your sewer line to prevent sewage from flowing back into your home during heavy rain. Maintain the valve regularly and divert rainwater away from your home’s foundation using gutters and downspouts.

Q: How often should I have my septic tank pumped?

Septic tanks should be pumped every 3-5 years, depending on the size of your tank and the number of people living in your home. Regular pumping helps prevent backups and prolongs the lifespan of your septic system.

Q: What can cause a toilet to block?

It can be a couple of things depending on the location and plumbing of the toilet. If on the ground floor it is most likely tree roots but could be a paper blockage commonly known as a soft blockage. If toilet is located on the second floor or above, it is more likely to be a soft blockage. This could be paper or a foreign object. It is common for the toilet odorizer that clips on the side of your bowl to fall in and be flushed down the drain and become caught on the s trap or bend.

Q: My toilet is clogged. What should I do?

A clogged toilet can be a messy and unpleasant problem to deal with, but there are a few things you can try before calling in a professional. First, try using a plunger to dislodge the blockage. If that doesn’t work, you can also try using a plumbing snake to remove the clog. Another option is to pour hot water into the toilet bowl and let it sit for a few minutes to help break up the blockage. If none of these methods work, it’s time to call in the experts.

Q: My toilet won’t stop running – what should I do?

This is a common problem that can be caused by a variety of issues. The first thing to check is the flapper – make sure it’s properly seated and not torn. If that doesn’t solve the problem, you may need to replace the fill valve or adjust the float. If that doesn’t fix the issue, you may have a leak in your pipes.

Q: What does it mean when water continually drips into the bowl?

This means the inlet valve, the outlet valve or both need to be replaced or serviced.

Q: Do I need a new cistern if my toilet leaks?

If your cistern is made of vitreous china all parts within are replaceable. If your cistern is plastic, it may be more cost effective to replace depending on age and make.

Q: Are all new toilets water saving toilet suites?

Yes: In Australia you cannot sell a toilet without it being WELLS approved.

Q: What do I need to consider when getting a new toilet suite?

There are a few things to consider when choosing a toilet suite to replace your existing suite. Firstly, is the waste pipe an S trap or P trap? Secondly, what is the set out of the waste pipe? This is the distance of the waste pipe from the wall to the centre of the pipe or from the ground up to the centre of the pipe. Thirdly, what is the entry point of the water? Is it a bottom or back inlet?

Q: What is a faucet and how does it work?

A faucet, also known as a tap, is a device that controls the flow of water in your home. It typically consists of a spout, a handle or handles, and a cartridge or valve that regulates the water flow.

Q: What are some common faucet problems?

Some common faucet problems include leaks, low water pressure, and a loose handle. These issues can be caused by worn-out parts or mineral buildup inside the faucet.

Q: I have a leaky faucet – can I fix it myself?

Fixing a leaky faucet can be a DIY project if you have the right tools and knowledge. The most common cause of a leaky faucet is a worn-out washer – you can replace this yourself with a few basic tools.

There are three main things. First is cleaning and re-seating the seat. Second is pulling apart the spindle, replacing the “O” ring, cleaning the thread and re greasing. Third is supplying and installing a heavy-duty washer.

Q: If taps are hard to turn on and off do you need to replace with new taps?

No, not always. It does depend on the age and the quality of the tap. A lot of the time the tap can be pulled apart and cleaned.

Q: How can I increase water pressure in my faucet?

If you’re experiencing low water pressure in your faucet, it may be due to a clogged aerator or a faulty pressure regulator. To address the issue, start by cleaning the aerator and checking the pressure regulator. If the problem persists, call in a professional plumber to diagnose and fix the problem.

Q: How can I prevent mineral buildup in my faucet?

Mineral buildup in your faucet can be prevented by regularly cleaning the aerator and handle. You can also use a vinegar solution to dissolve any mineral buildup inside the faucet.

Q: What should I do if my faucet handle is loose?

If your faucet handle is loose, it may be due to a worn-out screw or a damaged cartridge. To fix the issue, tighten the screw or replace the cartridge as needed.

Q: How can I maintain my faucet?

To maintain your faucet, clean it regularly using a mild soap and warm water. You can also use a vinegar solution to remove any mineral buildup. In addition, make sure to address any leaks or other issues as soon as they arise to prevent further damage.

Q: How can I choose the right faucet for my home?

When choosing a faucet for your home, consider factors such as style, finish, and functionality. Make sure to choose a faucet that fits your sink and matches your decor.

Q: Why does my water heater keep tripping the circuit breaker?

A tripped circuit breaker can be caused by several things, including a faulty thermostat, a damaged heating element, or a buildup of sediment in the tank. It’s best to call in a licensed plumber to diagnose and fix the problem.

Q: What should I do if my water heater is leaking?

If your water heater is leaking, turn off the power supply to the heater and turn off the water supply to the heater. Then, call in a professional plumber to assess and repair the problem. Leaking water heaters can cause serious water damage and even pose a risk of electrical shock, so it’s important to address the problem immediately.

Q: Why does my hot water taste or smell strange?

Hot water with an odd smell or taste may have bacteria growth or mineral build-up. Flushing the hot water tank and using a water treatment system or water softener can help address these issues.

If problems persist, consult a professional plumber.

Q: What are the signs that my hot water system is not working properly?

There are a few signs that your hot water system may not be working properly. These include a lack of hot water, strange noises coming from your system, rusty or discoloured water, and leaks around the tank or pipes.

Q: What are some common problems with hot water systems?

Some common problems with hot water systems include a faulty thermostat, a malfunctioning pilot light, a buildup of sediment in the tank, and a leak in the tank or pipes. These problems can lead to a lack of hot water, higher energy bills, and costly repairs if not addressed.

Q: How can I prevent problems with my hot water system?

Regular maintenance is key to preventing problems with your hot water system. This includes flushing the tank regularly to remove sediment, checking the thermostat and pilot light for proper functioning, and having your system inspected by a professional plumber at least once a year.

Q: What should I do if I suspect a problem with my hot water system?

If you suspect a problem with your hot water system, the first thing you should do is call a professional plumber to have it inspected. They can identify any problems and recommend the best course of action to get your system working properly again.

Q: Should I repair or replace my hot water system?

This depends on the severity of the problem and the age of your system. If your system is relatively new and the problem is minor, such as a faulty thermostat, repair may be the best option. However, if your system is old and the problem is more severe, such as a leak in the tank, replacement may be the best option.

Q: How can I choose the right hot water system for my home?

There are several factors to consider when choosing a hot water system for your home, including the size of your household, your energy usage, and your budget. A professional plumber can help you determine the best option for your needs.

For more information, checkout our articles here:
What Is The Best Hot Water Heater For Your Home &
8 Things People Must Know When Picking A Hot Water Heater For Their Home

Q: My water heater isn’t producing enough hot water – what should I do?

This can be caused by a variety of issues, such as a malfunctioning thermostat, a buildup of sediment in the tank, or a faulty heating element. You may need to call in a professional plumber to diagnose and fix the problem.

Q: Why does my shower have low water pressure?

Low water pressure in your shower can be caused by a clogged showerhead, a faulty pressure regulator, or a buildup of sediment in your pipes. Try cleaning your showerhead and checking your pressure regulator – if that doesn’t work, it’s best to call in a licensed plumber to investigate.

Q: I have low water pressure in my home – what could be causing it?

Low water pressure can be caused by a variety of factors, including a clogged aerator, a leak in the pipes, or a problem with the water main. You may need to call in a professional plumber to diagnose and fix the problem.

Q: My shower is producing only cold water – what should I do?

This could be caused by a problem with the hot water heater, a broken valve, or a blockage in the pipes. You may need to call in a professional plumber to diagnose and fix the problem.

Q: How does an electric hot water heater work?

Electric hot water heaters use electricity to heat up water in a tank, which is then stored until you need it. When you turn on a hot water tap, the water from the tank is delivered to your faucet.

Q: What should I do if my electric hot water heater isn’t heating up water?

If your electric hot water heater isn’t heating up water, there could be several reasons why. Check to make sure the power supply to the heater is turned on and that the circuit breaker hasn’t tripped. If everything seems to be in order, the heating element or thermostat may need to be replaced. Call in a professional plumber to diagnose and fix the problem.

Q: What should I do if my electric hot water heater is leaking?

If your electric hot water heater is leaking, turn off the power supply to the heater and turn off the water supply to the heater. Then, call in a professional plumber to assess and repair the problem. Leaking water heaters can cause serious water damage and even pose a risk of electrical shock, so it’s important to address the problem immediately.

Q: How long should my electric hot water heater last?

With proper maintenance and care, an electric hot water heater can last up to 10-15 years. However, if you notice any signs of wear and tear or a decrease in performance, it may be time to consider replacing the heater.

Q: How often should I flush my electric hot water heater?

It’s recommended to flush your electric hot water heater at least once a year to remove any sediment buildup. This can help your heater run more efficiently and extend its lifespan.

Q: Can I install an electric hot water heater myself?

It’s recommended to have a professional plumber install your electric hot water heater to ensure it’s done correctly and safely. Improper installation can lead to leaks, electrical shock, and other hazards.

Q: How does a solar hot water heater work?

Solar hot water heaters use energy from the sun to heat up water, which is then stored in a tank until you need it. The system typically consists of solar panels, a pump, and a storage tank.

Q: What should I do if my solar hot water heater isn’t heating up water?

If your solar hot water heater isn’t heating up water, there could be several reasons why. Check to make sure the solar panels aren’t obstructed by shade or debris. If everything seems to be in order, the heating element or thermostat may need to be replaced. Call in a professional plumber to diagnose and fix the problem.

Q: What should I do if my solar hot water heater is leaking?

If your solar hot water heater is leaking, turn off the water supply to the heater and call in a professional plumber to assess and repair the problem. Leaking water heaters can cause serious water damage and should be addressed immediately.

Q: How often should I maintain my solar hot water heater?

It’s recommended to have your solar hot water heater inspected and serviced by a professional plumber at least once a year to ensure it’s running efficiently and effectively.

Q: How long should my solar hot water heater last?

With proper maintenance and care, a solar hot water heater can last up to 20 years. However, if you notice any signs of wear and tear or a decrease in performance, it may be time to consider replacing the system.

Q: Can I install a solar hot water heater myself?

It’s recommended to have a professional plumber install your solar hot water heater to ensure it’s done correctly and safely. Improper installation can lead to leaks, malfunctions, and other hazards.

Q: What are the benefits of a solar hot water heater?

Solar hot water heaters are energy-efficient and can save you money on your energy bills. They also have a lower carbon footprint and can reduce your impact on the environment.

Q: How does a gas hot water heater work?

Gas hot water heaters use a gas burner to heat up the water in the tank. The gas burner is controlled by a thermostat that keeps the water at the desired temperature.

Q: What are some common problems with gas hot water heaters?

Some common problems with gas hot water heaters include pilot light issues, gas valve problems, and thermocouple malfunctions.

Q: What do I do if the pilot light won’t stay lit?

If the pilot light won’t stay lit, you may have a problem with the thermocouple. Try cleaning the area around the pilot light and thermocouple. If that doesn’t work, you may need to replace the thermocouple.

Q: What should I do if I smell gas near my hot water heater?

If you smell gas near your hot water heater, turn off the gas valve immediately and contact a licensed plumber. Do not attempt to light the pilot light or use any electrical switches or appliances.

Q: How often should I have my gas hot water heater serviced?

It’s a good idea to have your gas hot water heater serviced once a year by a licensed plumber. This will help prevent any problems and keep your hot water heater running efficiently.

Q: How do I know if my gas hot water heater needs to be replaced?

If your hot water heater is over 10 years old, isn’t providing enough hot water, or is showing signs of rust or corrosion, it may be time to replace it. Contact a licensed plumber to assess your hot water heater and determine if it needs to be replaced.

Q: Can I install a gas hot water heater myself?

It’s not recommended to install a gas hot water heater yourself. Gas hot water heaters require a licensed plumber to install them safely and in compliance with local building codes.

Q: How does a heat pump hot water system work?

A heat pump hot water system works by extracting heat from the air and using it to heat the water in the tank. It’s an energy-efficient way to heat water because it doesn’t rely on electricity or gas to generate heat.

Q: Are heat pump hot water systems more expensive than other types of hot water systems?

The initial cost of a heat pump hot water system is generally higher than other types of hot water systems. However, they can be more cost-effective in the long run because they’re so energy efficient.

Q: How long do heat pump hot water systems last?

With proper maintenance, a heat pump hot water system can last up to 15 years or longer.

Q: What kind of maintenance does a heat pump hot water system require?

Regular maintenance of a heat pump hot water system includes cleaning the filters, checking the refrigerant levels, and making sure the outdoor unit is free from debris.

Q: How can I increase the efficiency of my heat pump hot water system?

To increase the efficiency of your heat pump hot water system, you can insulate the tank and pipes, set the thermostat to a lower temperature, and make sure the outdoor unit is in a shady area.

Q: Can a heat pump hot water system be used in cold climates?

Yes, a heat pump hot water system can be used in cold climates. However, it may not be as efficient as it is in warmer climates.

Q: Why is my heat pump hot water system making strange noises?

Strange noises coming from your heat pump hot water system could indicate a problem with the compressor, fan motor, or refrigerant levels. It’s best to call a professional plumber to diagnose and fix the issue.

Q: What should I do if my heat pump hot water system is leaking water?

If your heat pump hot water system is leaking water, turn off the power and water supply to the unit and call a professional plumber to diagnose and fix the issue.

Q: How can I tell if my heat pump hot water system needs to be repaired or replaced?

If your heat pump hot water system is older than 10 years, isn’t heating water as efficiently as it used to, or is requiring frequent repairs, it may be time to replace it. A professional plumber can help you determine the best course of action.

Q: What are some common bathroom plumbing problems?

Some common bathroom plumbing problems include clogged drains, leaky faucets, running toilets, and low water pressure. These issues can be caused by a variety of factors such as worn-out parts, mineral buildup, or clogs.

Q: How can I prevent clogs in my bathroom drains?

To prevent clogs in your bathroom drains, avoid flushing anything other than toilet paper down the toilet, and use a drain strainer in your sink and shower to catch hair and other debris. You can also periodically pour boiling water down your drains to help dissolve any buildup.

Q: How can I fix a clogged bathroom drain?

If you have a clogged bathroom drain, start by using a plunger to try and loosen the blockage. If that doesn’t work, you can use a drain snake or a drain cleaning solution to remove the clog. If the problem persists, call in a professional plumber to diagnose and fix the problem.

Q: How can I increase water pressure in my bathroom?

If you’re experiencing low water pressure in your bathroom, it may be due to a clogged aerator or a faulty pressure regulator. To address the issue, start by cleaning the aerator and checking the pressure regulator. If the problem persists, call in a professional plumber to diagnose and fix the problem.

Q: How can I prevent mineral buildup in my bathroom plumbing?

Mineral buildup in your bathroom plumbing can be prevented by regularly cleaning the fixtures and using a vinegar solution to dissolve any buildup. You can also install a water softener to reduce mineral buildup in your home’s water supply.

Q: How can I maintain my bathroom plumbing?

To maintain your bathroom plumbing, clean the fixtures regularly using a mild soap and warm water. Periodically check for leaks and address any issues promptly to prevent further damage. In addition, consider scheduling regular professional plumbing inspections to catch any potential problems before they become major issues.

Q: What are some common kitchen plumbing problems?

Some common kitchen plumbing problems include clogged drains, leaky faucets, low water pressure, and garbage disposal issues. These issues can be caused by a variety of factors such as worn-out parts, mineral buildup, or clogs.

Q: How can I prevent clogs in my kitchen sink?

To prevent clogs in your kitchen sink, avoid pouring grease or oil down the drain and use a drain strainer to catch food scraps and other debris. You can also periodically pour boiling water down your drains to help dissolve any buildup.

Q: What should I do if my garbage disposal is not working?

A non-working garbage disposal can be caused by several things, including a clog, a faulty motor, or a tripped circuit breaker. If your garbage disposal is not working, start by checking if it’s jammed. Turn off the power supply to the disposal and use a wrench to manually rotate the blades. If that doesn’t work, check the reset button on the disposal and make sure the power supply is properly connected.

Q: How can I prevent mineral buildup in my kitchen plumbing?

Mineral buildup in your kitchen plumbing can be prevented by regularly cleaning the fixtures and using a vinegar solution to dissolve any buildup. You can also install a water softener to reduce mineral buildup in your home’s water supply.

Q: How can I increase water pressure in my kitchen?

If you’re experiencing low water pressure in your kitchen, it may be due to a clogged aerator or a faulty pressure regulator. To address the issue, start by cleaning the aerator and checking the pressure regulator. If the problem persists, call in a professional plumber to diagnose and fix the problem.

Q: How can I maintain my kitchen plumbing?

To maintain your kitchen plumbing, clean the fixtures regularly using a mild soap and warm water. Periodically check for leaks and address any issues promptly to prevent further damage. In addition, consider scheduling regular professional plumbing inspections to catch any potential problems before they become major issues.

Q: What is pipe relining, and how does it work?

Pipe relining is a non-invasive method to repair damaged pipes. It involves inserting a flexible liner coated with resin into the existing pipe, which hardens to create a new, seamless pipe within the old one.

Q: What are the advantages of pipe relining?

Pipe relining saves time and money by avoiding excavation. It restores the pipe’s integrity, improves flow capacity, and prevents future issues like leaks and root intrusion.

Q: Can different types of pipes be relined?

Pipe relining works on various pipe materials, including clay, cast iron, PVC, and concrete pipes, for sewer lines, stormwater drains, and water supply pipes.

Q: What are the signs that my pipes may need relining?

Frequent blockages, foul odours, slow drainage, and wet patches or sinkholes in the yard may indicate the need for pipe relining. Contact a professional plumber for an inspection.

Q: How much time does pipe relining take?

The duration depends on the complexity and length of the pipe. Most projects can be completed within a day or two, but extensive ones may take longer.

Q: How long can I expect pipe relining to last?

Pipe relining is a long-lasting solution that can extend the life of your pipes by decades with proper maintenance.

Q: Can pipe relining work on curved or angled pipes?

Yes, pipe relining can be applied to pipes of various shapes and sizes, including curved or angled ones.

Q: Is pipe relining an eco-friendly option?

Yes, pipe relining is eco-friendly as it minimizes excavation, reducing environmental disruption, and eliminates the disposal of old pipes, reducing waste.

Q: What should I do if I smell gas in my home?

If you smell gas in your home, turn off the gas supply to your home immediately and open windows and doors to ventilate the area. Do not turn on any electrical switches or use any open flames. Evacuate your home and call the gas company or emergency services immediately.

Q: What should I do in case of a burst pipe?

If you have a burst pipe, turn off the main water supply to your home immediately to prevent further damage. Then, call in a professional plumber to repair the pipe and assess any water damage to your home.

Q: What should I do if my toilet is overflowing?

If your toilet is overflowing, turn off the water supply to the toilet by turning the valve behind the toilet. Then, use a plunger to try and dislodge the blockage. If that doesn’t work, call in a professional plumber to diagnose and fix the problem.

Q: How can I prevent emergency plumbing situations?

To prevent emergency plumbing situations, schedule regular maintenance and inspections with a professional plumber. Address any plumbing issues promptly before they become major problems. Also, make sure to properly maintain your plumbing fixtures and appliances and avoid flushing non-biodegradable items down your toilet.

Q: Do I need a permit for plumbing work?

This can vary depending on the type of work you’re doing and your local regulations. In general, any major plumbing work or changes to your plumbing system will require a permit. It’s always best to check with your councils local building department to be sure.